Shipping Policy of Buck Masoa

Effective Date: August 23, 2025

At Buck Masoa, we are committed to delivering your high-quality American everyday essential 服饰 in a timely and reliable manner. This Shipping Policy outlines our shipping timelines, delivery processes, shipping fees, and other important details related to getting your orders to you. By placing an order on our website (www.buckmasoa.com), you agree to the terms of this Shipping Policy, as well as our Terms of Purchase and Privacy Policy. For any shipping-related questions, please contact our customer support team at [email protected].

1. Order Processing Time

1.1 Standard Processing

All confirmed orders are processed within 1–3 business days (Monday–Friday, excluding weekends, federal holidays, and unforeseen delays). Business days do not include weekends (Saturday and Sunday) or major U.S. holidays (e.g., Thanksgiving, Christmas, New Year’s Day).

1.2 Processing Delays

In rare cases, processing may take longer than 3 business days due to:

  • High order volume (e.g., during sales events, holiday seasons).
  • Inventory shortages (we will notify you via email if an item is out of stock and provide options for cancellation or backorder).
  • Incomplete or inaccurate order information (e.g., missing shipping details, unclear payment confirmation)—we will reach out to you to resolve these issues, which may extend processing time.

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email (with a tracking number) once your order has been processed and shipped.

2. Delivery Timelines

2.1 Standard Delivery

Once your order is shipped, standard delivery takes 6–12 business days to reach all destinations, regardless of whether the delivery is domestic (within the United States) or international. This timeline is based on the shipping carrier’s estimated delivery window and begins the day after your order is shipped (not the day you place the order).

2.2 No 加急配送 (No Express Shipping)

At this time, Buck Masoa does not offer 加急配送 (express, overnight, or expedited shipping) options. All orders are shipped via standard delivery to ensure consistency and affordability for our customers.

2.3 Delivery Confirmation

All orders include delivery confirmation, which is provided via the shipping carrier (e.g., USPS, FedEx, DHL). You can track your order’s status using the tracking number included in your shipping confirmation email—simply enter the tracking number on the carrier’s official website for real-time updates.

2.4 International Delivery Notes

For international orders:

  • Delivery timelines (6–12 business days) exclude customs processing time. Customs clearance may add 1–3 additional business days, depending on the destination country’s customs regulations.
  • Import duties, taxes, and customs fees are the sole responsibility of the customer. These fees are not included in your order total or shipping costs, as they are imposed by the destination country’s government. We recommend checking with your local customs authority to understand potential fees before placing an international order.
  • Buck Masoa is not responsible for delays caused by customs hold-ups, documentation issues, or import restrictions in the destination country.

3. Shipping Fees

3.1 Currency and Fee Calculation

All shipping fees are quoted and charged in United States Dollars (USD) (consistent with our site’s currency policy). Shipping fees are calculated based on:

  • Your shipping address (domestic vs. international).
  • The total weight and dimensions of your order.

3.2 Fee Display and Charging

Shipping fees are calculated automatically during the checkout process and displayed before you complete your purchase. The fee is added to your order total (product cost + shipping fee) and charged at the time of payment. We do not charge any hidden shipping fees—all costs are transparent and visible during checkout.

3.3 Free Shipping Eligibility (If Applicable)

From time to time, we may offer free standard shipping promotions (e.g., “Free Shipping on Orders Over $X USD”). Eligibility for free shipping will be clearly stated on the Site or in promotional materials, and the discount will be automatically applied at checkout if your order meets the requirements. Promotional free shipping applies only to standard delivery and does not include any customs fees for international orders.

4. Shipping Carriers

4.1 Carrier Selection

We partner with reputable shipping carriers to ensure your order is delivered safely and on time. The carrier for your order is determined based on your shipping address and order size:

  • Domestic U.S. orders: Typically shipped via USPS Priority Mail, FedEx Ground, or UPS Ground.
  • International orders: Typically shipped via USPS International Priority, FedEx International Economy, or DHL Express Worldwide.

We reserve the right to change the shipping carrier for your order if it helps ensure faster or more reliable delivery (e.g., switching carriers to avoid regional delays).

5. Address Requirements and Corrections

5.1 Accurate Addresses

You are responsible for providing a complete, accurate, and current shipping address (including street name, apartment/unit number, city, state/province, postal/zip code, and country). Incomplete or incorrect addresses may result in:

  • Delivery delays.
  • Return of the order to Buck Masoa (with additional shipping fees to resend).
  • Loss of the order (if the address is undeliverable).

5.2 Address Changes

If you need to change your shipping address after placing an order, contact us immediately at [email protected]. We can only modify the address if your order has not yet been shipped (i.e., within the 1–3 business day processing window). Once the order is shipped, we cannot change the address—you will need to contact the shipping carrier directly to request an address update (carriers may charge additional fees for this service).

6. Undeliverable Orders

6.1 Reasons for Undeliverable Orders

An order may be marked as “undeliverable” by the carrier if:

  • The shipping address is incomplete or incorrect.
  • No one is available to accept the delivery (and the carrier cannot leave the package securely).
  • The package is refused by the recipient.
  • The destination country restricts the import of the product(s).

6.2 Handling Undeliverable Orders

If your order is returned to us as undeliverable, we will notify you via email within 2 business days of receiving the returned package. You will have two options:

  1. Reship the order: We will reship the order to a corrected address, but you will be responsible for paying the applicable shipping fee again.
  2. Cancel the order: We will issue a full refund of the product cost (excluding the original shipping fee) to your original payment method, per our Refund Policy.

If we do not receive a response from you within 14 days of our notification, we will automatically cancel the order and issue a refund (excluding original shipping fees) to your original payment method.

7. Lost or Damaged Shipments

7.1 Lost Shipments

If your order shows as “shipped” but has not been delivered within 15 business days of the shipping date (or 20 business days for international orders), contact us at [email protected] with your order number and tracking number. We will investigate the issue with the shipping carrier:

  • If the carrier confirms the package is lost, we will either reship your order (free of charge) or issue a full refund (including shipping fees) to your original payment method—your choice.

7.2 Damaged Shipments

If you receive a package that is damaged (e.g., torn packaging, broken items) or if the product inside is damaged during transit, contact us at [email protected] within 7 days of delivery. Please include:

  • Your order number.
  • Photos of the damaged packaging and the damaged product(s).
  • A description of the damage.

We will review your claim and, if approved, either send a replacement product (free of charge) or issue a full refund (including shipping fees), per our Refund Policy.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in shipping carriers, delivery timelines, or legal requirements. Any revisions will be effective immediately upon posting the updated policy on our Site. We encourage you to review this page before placing an order to stay informed about our current shipping practices. Your continued use of our Site and services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

For questions about shipping, order tracking, or delivery issues, please reach out to our customer support team at:

  • Email: [email protected]
  • Response time: 1–2 business days (Monday–Friday, 9 AM–5 PM ET; excluding weekends and holidays).

Thank you for choosing Buck Masoa—we look forward to delivering your order promptly!