Contact Us – Buck Masoa

At Buck Masoa, we’re here to help with every step of your shopping journey—whether you have questions about our high-quality American everyday essentials, need support with an order, or want to share feedback. Below are all the ways to get in touch with our team, along with details to help you connect quickly and effectively.

1. Email Support (Primary Channel)

For most inquiries—including pre-purchase questions, order tracking, returns, refunds, and account support—email is our most efficient way to assist you. Our team reviews messages daily and provides detailed, personalized responses.

  • Contact Email: [email protected]
  • What to Include: To speed up your request, please add:
  • Your full name (matching your order or account).
  • Order number (if applicable—found in your confirmation email).
  • Clear description of your question/issue (e.g., “Sizing question for the Cotton Crewneck Sweater” or “Need help with refund for Order #78901”).
  • Attachments (if needed): Photos of damaged items, screenshots of errors, or shipping labels.
  • Response Time:
  • Standard inquiries: 1–2 business days (Monday–Friday, 9 AM–5 PM ET).
  • Urgent issues (e.g., damaged products, lost shipments): Mark the email subject with “URGENT” for priority handling (24–48 business hours response).
  • Note: Check your spam/junk folder if you don’t hear back within 3 business days—our emails may be filtered accidentally.

2. Mailing Address (For Returns & Correspondence)

If you need to send a return (after receiving a Return Authorization) or physical correspondence, use our U.S.-based address. This is also our headquarters for administrative inquiries.

  • Buck Masoa Returns & Office

13 Commerce Way, Austin, TX 78701, United States

  • Important: All returns must include a valid Return Authorization (RA) number (issued via email—see our Refund Policy). Unlabeled returns may be delayed or rejected.

3. Business Inquiries

For wholesale, partnership, or media requests (e.g., collaborations, press features), contact our business team directly:

  • Email: [email protected]
  • Response Time: 2–3 business days (we’ll provide details on next steps for partnerships or wholesale applications).

We’re committed to making your experience with Buck Masoa seamless. Whether you’re shopping for everyday essentials or need post-purchase support, our team is ready to help—thank you for choosing our brand!