Refund Policy of Buck Masoa

Effective Date: August 23, 2025

At Buck Masoa, we want you to be fully satisfied with your purchase of our high-quality American everyday essential 服饰. This Refund Policy outlines the terms and conditions for requesting a refund, the process to initiate a refund, and the timeline for receiving your refund. By making a purchase on our website (www.buckmasoa.com), you agree to comply with the terms of this Refund Policy, as well as our Terms of Purchase and Privacy Policy. If you have any questions about refunds, please contact our customer support team at [email protected].

1. Eligibility for Refunds

To be eligible for a refund, your return must meet all of the following criteria:

1.1 Timeframe

You must submit a refund request and return the product(s) within 60 days from the date of delivery (as confirmed by the shipping carrier’s delivery confirmation). Requests received or products returned after this 60-day window will not be eligible for a refund, unless otherwise required by applicable law.

1.2 Product Condition

The product(s) being returned must be:

  • Unused and unworn: No signs of wear, damage, or alteration (e.g., no stains, tears, stretched fabric, or modified sizing).
  • In original condition: All original tags, labels, packaging, and accessories (e.g., buttons, belts, dust bags) must be intact and included with the return.
  • Free from damage: Not damaged due to misuse, neglect, or improper care (e.g., washing in non-recommended conditions, exposure to harsh chemicals).

1.3 Exceptions to Eligibility

The following products are not eligible for refunds under any circumstances, unless the product is defective or we shipped the wrong item:

  • Custom or personalized products (made to your specific requests, e.g., monogrammed items).
  • Final sale items: Clearly marked as “Final Sale” on the product page at the time of purchase.
  • Products damaged after delivery due to customer error (e.g., accidental tears, stains from use).

2. How to Initiate a Refund

To request a refund, follow these steps:

Step 1: Submit a Refund Request

Contact our customer support team at [email protected] with the following information:

  • Your full name (as it appears on your order).
  • Your order number (found in your order confirmation email or Account dashboard).
  • The name and SKU of the product(s) you wish to return for a refund.
  • Reason for the refund (e.g., “product doesn’t fit,” “changed mind,” “defective item”).
  • For defective or incorrect products: Clear photos/videos of the defect or error (e.g., wrong size, damaged fabric) to help us process your request quickly.

Step 2: Receive Return Authorization (RA)

Our team will review your request within 1–2 business days. If approved, we will send you a Return Authorization (RA) number and detailed return instructions via email. This RA number is required for processing your refund—do not ship returns without it, as unlabeled returns may be delayed or rejected.

Step 3: Ship the Product(s) Back

Package the eligible product(s) securely to prevent damage during transit. Clearly write the RA number on the outside of the package (or attach the RA label provided in our email). Ship the package to the return address specified in the RA instructions.

  • Return shipping cost: You are responsible for covering the cost of return shipping, unless the refund is due to our error (e.g., we shipped the wrong product, the product is defective). In such cases, we will provide a prepaid shipping label or reimburse your return shipping costs (upon receipt of a valid shipping receipt).
  • Shipping carrier: We recommend using a trackable shipping carrier (e.g., USPS, FedEx, UPS) and keeping a copy of the tracking number. This helps us locate your return if it is delayed or lost, and protects you in case of transit issues.

3. Refund Processing Timeline

3.1 Inspection of Returned Products

Once we receive your returned package (typically 3–7 business days after you ship it, depending on your location), our team will inspect the product(s) to verify they meet the eligibility criteria (Section 1). This inspection takes 1–2 business days.

3.2 Refund Approval or Rejection

  • If approved: We will initiate the refund to your original payment method within 1 business day of passing inspection.
  • If rejected: We will notify you via email of the reason for rejection (e.g., product is worn, missing tags) and offer to ship the product back to you (at your expense) or donate/discard it (with your consent).

3.3 Time to Receive Your Refund

Refunds are processed in United States Dollars (USD) (consistent with our site’s currency policy) and take 5–10 business days to appear in your account. The exact timeline depends on your payment method and bank/processor’s processing times:

  • Credit/debit cards: 5–10 business days (funds will be credited to the same card used for purchase).
  • PayPal/third-party processors: 3–5 business days (funds will be deposited into your PayPal account or original payment source).
  • Store credit: If you opt for store credit instead of a monetary refund, it will be applied to your Buck Masoa Account within 1 business day of approval (no waiting period).

Note: We cannot speed up the processing time of your bank or payment processor—if you do not see the refund after 10 business days, contact your bank or payment provider for updates.

4. Refund Amounts

The amount of your refund depends on the reason for the return and whether the return is due to your choice or our error:

4.1 Standard Refunds (Customer Choice)

For returns initiated due to customer preference (e.g., “changed mind,” “doesn’t fit”), your refund will be equal to the original purchase price of the product(s) (excluding:

  • Original shipping fees: We do not refund the shipping cost you paid to receive the order (e.g., $5.99 standard shipping).
  • Return shipping fees: You are responsible for these, as noted in Section 2.3.

4.2 Refunds for Our Errors

If the refund is due to our mistake (e.g., we shipped the wrong product, the product is defective, or the order was canceled due to inventory error), your refund will include:

  • The full original purchase price of the product(s).
  • The original shipping fee you paid to receive the order.
  • Reimbursement for return shipping costs (upon receipt of a valid shipping receipt from you).

4.3 Partial Refunds

In rare cases, we may issue a partial refund (instead of a full refund) if:

  • The product is returned with minor damage (e.g., a small missing tag) that does not affect its functionality.
  • The product is slightly used but still in resalable condition (only if required by applicable law).

We will notify you of the partial refund amount and reason before processing it.

5. Special Cases

5.1 Canceled Orders

If you cancel an order before it is shipped (i.e., within the 1–3 business day processing window), we will issue a full refund (including original shipping fees) within 2–3 business days of cancellation. If the order has already shipped, you must follow the standard refund process (Section 2) once you receive the product.

5.2 Defective or Damaged Products

If you receive a product that is defective (e.g., broken zipper, faulty stitching) or damaged during shipping, contact us at [email protected] within 7 days of delivery. We may request photos/videos of the damage to verify the issue, and will then:

  • Send you a replacement product (free of charge) if the item is in stock.
  • Issue a full refund (including original and return shipping costs) if a replacement is not available.

5.3 Lost or Delayed Returns

If you shipped the product back but we have not received it after 10 business days (per your tracking number), contact us at [email protected] with the tracking details. We will work with the shipping carrier to locate the package. If the package is confirmed lost, we will issue a refund (per Section 4) or send a replacement, at your choice.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or customer feedback. Any changes will be effective immediately upon posting the revised policy on our Site. We encourage you to review this page before making a purchase or initiating a refund. Your continued use of our Site and services after changes are posted constitutes your acceptance of the revised policy.

7. Contact Us

If you have questions, concerns, or need help with a refund, please reach out to our customer support team at:

  • Email: [email protected]
  • Response time: 1–2 business days (Monday–Friday, 9 AM–5 PM ET; excluding weekends and holidays).

We are committed to resolving refund issues quickly and fairly—thank you for choosing Buck Masoa!